| 1 | after-sales service | n. service that continues after a product has been sold [eg: repairs etc] |
| 2 | buyer | n. 1 any person who buys anything 2 a person employed by a firm to buy |
| 3 | client | n. a person who buys services from a lawyer, architect or other professionals |
| 4 | close | v. to finalise a deal or sale; to make a sale |
| 5 | cold call | v. to telephone a prospect without previous contact - also n. |
| 6 | customer | n. a person who buys goods or services from a shop or business |
| 7 | deal | n. a business transaction - also v. dealer n. |
| 8 | discount | n. a reduction in the price; a deduction [usually expressed as a percentage (%)] |
| 9 | follow up | v. to continue to follow persistently; to maintain contact [eg: after a lead] |
| 10 | guarantee | n. a promise that a product will be repaired or replaced etc if faulty - also v. |
| 11 | in bulk | in large quantity, usually at a lower price |
| 12 | lead | n. useful indication of a possible customer to be followed up |
| 13 | objection | n. a reason given by a prospect for not buying - to object v. seeovercome |
| 14 | overcome | v. [-came, -come] to overcome an obj-ection to show an objection is invalid |
| 15 | product | n. something made and usually for sale - to produce v. seeservice |
| 16 | prospect | n. a possible or probable customer; prospective customer |
| 17 | representative | n. sales representative person who represents & sells for a firm; salesperson |
| 18 | retail | v. to sell in small quantities (as in a shop to the public) - also n. see wholesale |
| 19 | service | n. work done usually in return for payment - to serve v. see product |
| 20 | wholesale | v. to sell in bulk (as to a shop for resale to the public) - also n. see retail |
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